Help Center- To search for and view products that have already been ordered, click on the Find Ordered Products link from the Products & Services section of the Main page.
- The Find Ordered Products page will allow you to filter for recent product orders based on the following fields:
- File # - The order ID designated by the consumer reporting agency.
- Ref #/Loan ID - Most commonly the loan number from the Loan Origination System.
- SSN - The borrower or co-borrower's social security number.
- First Name - The borrower or co-borrower's first name.
- Last Name - The borrower or co-borrower's last name.
- User - The employee who ordered the product.
- Start Date - The oldest date for the search range.
- End Date - The most recent date for the search range.
- Product Type - The type of product being searching, such as a credit report, business credit report, or flood determination report.
- Status - The current status of the order, such as New, Completed, or Error.
- If Advanced Search is selected, the following fields can also be used as filters:
- Address - The borrower's current address.
- Batch Name - If reports have been ordered in batch, this will allow you to search by the name of the batch at the time of the order.
- If your office has Sub-Accounts, such as branch offices, the Include sub-accounts checkbox can be used to return search results across all sub-accounts as well.
Please contact support@kcbcredit.com if you have any questions.