Help Center*Please be advised that after a rapid re-score request is processed, a new credit report (additional fee) will need to be ordered to access the updated information/credit score(s).
Documents the Bureaus will Accept for a rapid re-score:
- The credit bureaus require all documentation MUST show the creditor name/logo, partial account number, current date, at least part of the borrower’s name that you want rescored, the new current balance and/or action to be taken.
- All information must be on one page.
- The bureaus will not accept multiple pages, emails or phone screenshots.
- All documents must be dated in the last 30 days.
- Once they work the request, we cannot cancel the rescore and it could be placed into a dispute.
- Without the required documentation you will be charged a NO DOC fee and the rescore could take up to 30 days to be completed.
- Letters on letterhead, addressed to the borrower, must show the current date, part of the account number, current balance and/or very specifically stating the action to be taken.
- To show balances paid down the credit bureaus will accept online statements or snapshots as long as it has the borrowers name, current date, part of the account number, the new current balance and the company logo.
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- The below creditors require a specific letter to proceed with the re-score request:
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- For American Express the borrower must call 800-874-2717 and request a "credit verification release form”. This is the only document the bureaus will accept
- For FNB credit cards the borrower will have to call FNB and request a letter that has both the acct number on the credit report and the actual acct number.
- For Credit Unions and Credit One we need an actual letter from the
creditor on their letterhead. It has to be addressed to the borrower, have part of the account number as it shows on the credit report. - Bankruptcy schedules with the discharge paper can only be used to show an account was included in a bankruptcy. We cannot use these to show an account was not in the bankruptcy. To change the discharge date we will need the discharge paper.
- Collection Accounts - We need a letter on the creditor's letterhead showing the reporting Creditors name, current balance, the account number, borrowers name and current date. If you need the account deleted it must state, the account is deleted. The bureaus will not accept any documentation that shows a null & void clause or anything referencing how much time the bureaus need to update the account.
- Charge-Off Accounts - We must have a letter from the creditor that is reporting the account, stating that the account is paid/settled and a $0 balance. IT CANNOT BE FROM A THIRD PARTY SUCH AS A COLLECTION
AGENCY OR ATTORNEY.
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Removing Authorized User Accounts
- The credit brueaus require a letter saying that the borrower has been removed as an authorized user AND that the account has been deleted. If it does not say it will be deleted, Experian will only change the ECOA code to a "T" which means terminated but they will not remove the account. Equifax and Trans Union will always delete the account completely. *If it is an AMEX account, we need the Credit verification release form borrower must call AMEX at 800-874-2717.
Removing Dispute Comments
- To remove a dispute remark, we need only a letter from the borrower. It must be typed, signed, dated, reference the acct name(s) and number(s) as they appear on the report and just says "I am not disputing these accounts".
Please contact support@kcbcredit.com if you have any questions.